Terms of service

Last Updated: July 13, 2026

Welcome to MugNest.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and all related content. By visiting our website or purchasing products from MugNest.store, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website and services.

MugNest.store is dedicated to providing thoughtfully curated ceramic mugs, coffee cups, tea cups, handmade-inspired drinkware, seasonal collections, and lifestyle accessories inspired by the calm elegance of the Modern Japanese Café aesthetic. Our goal is to offer a secure, transparent, and enjoyable shopping experience while respecting the rights of every customer.

If you have questions regarding these Terms, please contact us:

MugNest.store
803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada

Email: supprot@MugNest.store
Phone: (437) 772-1458

1. Acceptance of Terms

By accessing this website, creating an account, placing an order, or otherwise interacting with MugNest.store, you acknowledge that you have read, understood, and accepted these Terms of Service.

These Terms apply to all visitors, customers, browsers, vendors, affiliates, and users of the website.

If you do not agree with these Terms, you should immediately stop using our website.

2. Eligibility

To purchase products through MugNest.store, you represent that:

You are at least the age of majority in your country or region.

You have legal capacity to enter into binding agreements.

The information you provide during checkout is truthful, complete, and current.

You will not use another person's payment information without authorization.

Parents or legal guardians remain responsible for purchases made by minors using their accounts or payment methods.

3. Website Availability

We strive to keep MugNest.store available at all times. However, uninterrupted access cannot be guaranteed.

The website may occasionally become unavailable due to:

Routine maintenance

Software updates

Security improvements

Internet outages

Technical failures

Third-party service interruptions

Unexpected circumstances beyond our control

We reserve the right to suspend or modify any portion of the website without prior notice.

4. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, specifications, colors, and pricing are presented as accurately as possible.

However:

Colors may appear differently depending on monitor settings.

Lighting conditions may affect product appearance.

Handcrafted-style ceramics may naturally vary in glaze, texture, pattern, or finish.

Dimensions may vary slightly due to manual measurement.

Minor variations should not be interpreted as defects.

5. Handmade and Ceramic Characteristics

Many products sold by MugNest.store are inspired by traditional pottery and handcrafted ceramic techniques.

Natural variations may include:

Slight differences in glaze

Texture variations

Rustic finishes

Minor size differences

Color inconsistencies

Natural wood grain

Handmade appearance

These characteristics contribute to the uniqueness of each piece and generally do not qualify as manufacturing defects.

6. Pricing

All prices displayed on MugNest.store are shown in the currency presented during your shopping session.

Prices may change without prior notice.

We reserve the right to:

Adjust prices

Correct pricing errors

Modify promotional pricing

Update discounts

Cancel orders affected by obvious pricing mistakes

If a pricing error significantly affects your purchase, we will notify you and provide appropriate options before processing whenever practical.

7. Promotions and Discounts

From time to time, MugNest.store may offer:

Coupon codes

Holiday promotions

Seasonal sales

Bundle discounts

Free gifts

Limited-time offers

Unless otherwise stated:

Promotions cannot be combined.

Coupons have no cash value.

Expired promotions cannot be reactivated.

Discounts apply only during their stated validity period.

We reserve the right to modify or discontinue promotional offers at any time.

8. Orders

Submitting an order does not automatically constitute acceptance.

An order becomes accepted only after:

Payment authorization is completed.

Inventory availability is confirmed.

Fraud screening is successfully completed.

The order enters fulfillment.

We reserve the right to refuse or cancel orders for legitimate reasons, including inventory shortages, suspected fraud, technical errors, pricing inaccuracies, or violations of these Terms.

9. Payment

We accept payment methods available during checkout through Shopify's secure payment system.

By completing payment, you confirm that:

You are authorized to use the selected payment method.

Payment information is accurate.

Sufficient funds are available.

Payments are processed by trusted third-party payment providers. MugNest.store does not store complete payment card information.

10. Order Confirmation

After placing an order, you should receive an email confirming that your order has been received.

Receiving this email does not necessarily indicate that the order has been shipped.

Shipping confirmation will be sent separately once your order has been dispatched.

11. Shipping

Shipping procedures, delivery estimates, tracking information, and related terms are described in our Shipping Policy.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delays may occur because of:

Weather

Carrier operations

Customs inspections

Public holidays

Transportation disruptions

Events beyond our reasonable control

12. Returns and Refunds

Returns, refunds, exchanges, damaged items, and cancellations are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted that policy.

13. Customer Responsibilities

Customers agree to:

Provide accurate shipping information.

Review product descriptions carefully.

Use products safely.

Follow care instructions.

Inspect products upon delivery.

Failure to provide accurate information may result in shipping delays or additional charges.

14. Product Care

Ceramic and stoneware products should be handled carefully.

Customers should avoid:

Dropping products

Exposing products to sudden temperature changes

Improper heating methods

Using products outside their intended purpose

Ignoring care instructions

Damage caused by misuse is generally not covered under our return policy.

15. Intellectual Property

All content displayed on MugNest.store, including but not limited to:

Logos

Product photography

Website design

Graphics

Illustrations

Icons

Written descriptions

Brand identity

Layouts

Typography

Videos

Source code

Digital assets

is owned by MugNest.store or used under appropriate authorization.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission.

16. User Content

If you submit:

Reviews

Comments

Photographs

Suggestions

Feedback

Ideas

Testimonials

you grant MugNest.store a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and adapt such content for business purposes.

You confirm that your submissions:

Do not violate laws.

Do not infringe intellectual property rights.

Do not contain malicious software.

Do not contain defamatory, abusive, discriminatory, or unlawful material.

17. Prohibited Uses

You agree not to use MugNest.store to:

Commit fraud

Violate laws

Upload malware

Attempt unauthorized access

Interfere with website security

Transmit spam

Collect personal information unlawfully

Impersonate others

Harass users

Circumvent security measures

Use automated scraping tools without permission

Any misuse may result in immediate suspension or termination of access.

18. Third-Party Services

Our website may contain links or integrations with third-party providers including:

Payment processors

Shipping carriers

Analytics services

Marketing platforms

Social media services

External websites

MugNest.store is not responsible for the content, policies, or practices of third-party websites.

Customers should review the terms and privacy policies of those providers independently.

19. Privacy

Your personal information is collected, stored, and processed according to our Privacy Policy.

By using MugNest.store, you consent to the collection and processing of information necessary to provide our services.

20. Accuracy of Information

Although we strive for accuracy, occasional errors may occur regarding:

Pricing

Descriptions

Images

Availability

Specifications

Shipping estimates

Promotional details

We reserve the right to correct such errors without prior notice.

21. Limitation of Liability

To the maximum extent permitted by applicable law, MugNest.store shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

Use of the website

Inability to access the website

Product misuse

Delivery delays

Third-party services

Loss of profits

Loss of data

Business interruption

Nothing in these Terms excludes liability where exclusion is prohibited by law.

22. Disclaimer of Warranties

Unless otherwise required by law, products and services are provided on an "as is" and "as available" basis.

We make no guarantee that:

The website will operate without interruption.

The website will always be error-free.

All information will remain continuously updated.

Products will satisfy every customer's personal expectations.

This disclaimer does not limit any mandatory statutory warranties available under applicable law.

23. Indemnification

You agree to indemnify and hold harmless MugNest.store, its owners, employees, affiliates, suppliers, contractors, and service providers against claims, damages, liabilities, costs, and expenses arising from:

Violation of these Terms

Improper use of products

Violation of laws

Infringement of third-party rights

Fraudulent activity

24. Force Majeure

MugNest.store shall not be responsible for delays or failures resulting from events beyond reasonable control, including:

Natural disasters

Floods

Earthquakes

Pandemics

Government actions

War

Labor disputes

Power failures

Internet outages

Transportation disruptions

Supplier interruptions

25. Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

26. Waiver

Failure by MugNest.store to enforce any provision shall not constitute a waiver of future enforcement of that provision or any other provision.

27. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Legal Notice, and any policies referenced herein, constitute the entire agreement between you and MugNest.store regarding your use of the website and our services.

28. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of Canada and the Province of Québec, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer protections available under applicable law.

29. Changes to These Terms

We may revise these Terms of Service periodically to reflect:

Changes in legal requirements

Operational updates

Website improvements

Product offerings

Payment systems

Business practices

Updated versions become effective once published on MugNest.store with a revised "Last Updated" date.

Customers are encouraged to review these Terms regularly.

30. Contact Information

If you have any questions regarding these Terms of Service, our products, or your use of MugNest.store, please contact us: