Shipping policy

Last Updated: July 13, 2026

Welcome to MugNest.store. Every mug, cup, and handcrafted-inspired ceramic piece we offer is carefully selected to bring warmth, comfort, and timeless simplicity into your daily coffee or tea ritual. Inspired by the calm atmosphere of a Modern Japanese Café, we believe the shopping experience should be just as relaxing as enjoying your favorite drink.

This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled after purchase. By placing an order through MugNest.store, you acknowledge that you have read and accepted the terms outlined below.

If you have any shipping-related questions, please contact us:

MugNest.store
803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada

Email: supprot@MugNest.store
Phone: (437) 772-1458

1. Worldwide Shipping

MugNest.store proudly offers worldwide shipping.

We are pleased to serve customers across North America, Europe, Asia, Oceania, and many other international destinations where shipping services are available.

If delivery to your location becomes temporarily unavailable because of carrier restrictions, customs regulations, political events, natural disasters, or other circumstances beyond our control, we will notify you as soon as reasonably possible.

2. Free Shipping

We are happy to provide Free Standard Shipping on all eligible orders worldwide.

No minimum purchase is required unless specifically stated during promotional campaigns.

Free shipping includes standard international delivery using trusted logistics partners selected according to the destination country.

From time to time we may introduce optional premium shipping services during checkout where available.

3. Order Processing

After your order is successfully placed, it enters our processing system.

Processing generally includes:

Order verification

Payment confirmation

Inventory allocation

Quality inspection

Protective packaging

Shipping label preparation

Carrier collection

Most orders are processed within 1–3 business days.

During busy shopping seasons, holidays, product launches, or promotional events, processing may require additional time.

Business days generally exclude weekends and public holidays.

4. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 business days

This estimate begins after your order has been processed and handed to the shipping carrier.

Actual delivery times may vary depending on:

Destination country

Customs processing

Weather conditions

Carrier operations

Transportation networks

National holidays

Local delivery services

While we strive to meet estimated delivery times, these estimates are not guaranteed.

5. Shipping Confirmation

Once your package has been shipped, you will receive a shipping confirmation email.

This email may include:

Tracking number

Shipping carrier

Shipment confirmation

Tracking link when available

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.

6. Tracking Your Order

Most orders include tracking.

Customers may monitor shipment progress using the tracking number provided after dispatch.

Tracking updates depend on the carrier and local postal services.

Sometimes tracking may temporarily pause while the shipment:

Travels internationally

Passes customs

Transfers between logistics partners

Moves through regional distribution centers

This does not necessarily indicate a problem with the shipment.

7. Shipping Destinations

We currently ship to many countries and regions around the world.

Availability may vary depending on:

Carrier service areas

Government regulations

Import restrictions

Remote locations

Political conditions

Natural disasters

Public health events

If your destination cannot currently be served, we will contact you regarding available options.

8. Packaging

Every MugNest.store order is packaged with care.

Because many of our products are made from ceramic, porcelain, glass, or stoneware materials, protective packaging is an important part of our fulfillment process.

Packaging may include:

Protective foam

Bubble cushioning

Reinforced cartons

Internal separators

Gift boxes

Protective sleeves

Shock-absorbing materials

Our goal is to minimize the risk of damage during transportation.

9. Multiple Items

Orders containing multiple products may be shipped:

In one package

In separate packages

From different fulfillment facilities

If your order arrives in multiple shipments, each package may have its own tracking number.

Receiving one package before another does not necessarily indicate that an item is missing.

10. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please carefully verify:

Recipient name

Street address

Apartment or unit number

City

Province or state

Postal code

Country

Telephone number

Email address

Incorrect or incomplete information may result in:

Delivery delays

Additional shipping charges

Returned packages

Failed delivery

Lost shipments

MugNest.store is not responsible for delays caused by inaccurate customer information.

11. Address Changes

If you notice an error in your shipping address, please contact us immediately.

Address changes can usually be made only before the order enters fulfillment or shipping.

Once a shipment has been dispatched, we may no longer be able to modify the destination.

12. Customs, Duties and Taxes

International shipments may be subject to:

Import duties

Customs fees

Value Added Tax (VAT)

Goods and Services Tax (GST)

Other government charges

These fees are determined by the destination country's customs authorities.

Unless otherwise stated during checkout, customers are responsible for any applicable import taxes, duties, brokerage fees, or customs charges imposed by local authorities.

Customs procedures may also extend delivery times.

13. Customs Delays

Occasionally, customs inspections may delay international shipments.

These inspections are conducted by government authorities and are outside the control of MugNest.store.

We appreciate your patience should customs processing require additional time.

14. Delivery Attempts

Shipping carriers may attempt delivery more than once depending on local service policies.

If delivery cannot be completed, the package may:

Be held at a local collection point

Be returned to the carrier depot

Be returned to the sender

Customers should monitor tracking information and arrange collection if required by the local carrier.

15. Failed Deliveries

Packages may fail to be delivered because of:

Incorrect addresses

Unavailable recipients

Refused delivery

Incomplete contact information

Failure to collect parcels

Restricted delivery access

If a package is returned to us because of customer-related reasons, additional shipping charges may apply for reshipment.

16. Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

Our team will work with the carrier to investigate the shipment.

Depending on the investigation results, we may offer:

Replacement shipment

Refund

Alternative resolution

Investigation timeframes vary by carrier and destination country.

17. Damaged Deliveries

If your package arrives visibly damaged, please inspect the contents immediately.

If any ceramic item has been broken during shipping:

Take clear photographs of:

The shipping box

Protective packaging

Shipping label

Damaged product

All included items

supprot@MugNest.store

Our customer care team will review the information and work toward an appropriate solution, which may include a replacement or refund.

18. Missing Packages

If tracking shows "Delivered" but you cannot locate your package, please:

Check around your delivery location.

Ask household members.

Check with neighbors.

Contact your local carrier.

Verify the delivery address.

If the package still cannot be located, contact us and we will assist with an investigation.

19. Partial Shipments

Large orders may be divided into multiple shipments.

This may occur because:

Different warehouse locations

Inventory availability

Package size limitations

Carrier requirements

You may receive tracking information for each shipment separately.

20. Holiday Shipping

During periods such as:

Christmas

Black Friday

Cyber Monday

New Year

Valentine's Day

Mother's Day

Other major shopping events

Order processing and delivery may require additional time due to increased shipping volumes.

We recommend placing seasonal gift orders well in advance.

21. Product Availability

Occasionally, inventory may change while your order is being processed.

If an item becomes unavailable, we may:

Contact you

Offer a replacement

Issue a refund

Cancel the unavailable item

Process the remaining items

Customers will be informed whenever practical.

22. Carrier Responsibility

Once a package has been transferred to the shipping carrier, transportation is managed by the carrier's operational network.

Although we closely monitor shipments and assist customers whenever possible, carrier schedules remain outside our direct control.

Unexpected delays may result from:

Weather

Mechanical issues

Airport congestion

Transportation disruptions

Government inspections

Labor actions

Natural disasters

23. Refused Shipments

If a customer refuses delivery without prior authorization, the shipment may be returned.

Refund eligibility for refused shipments will depend upon:

Return condition

Carrier fees

Customs charges

Return shipping expenses

Applicable consumer protection laws

24. Incorrect Orders

If you receive the wrong item, please contact us before using the product.

Include:

Order number

Photographs

Packaging images

Product images

Our customer service team will investigate and arrange an appropriate solution.

25. Shipping Restrictions

Certain products may have shipping limitations depending on local regulations.

These restrictions may relate to:

Country regulations

Carrier limitations

Remote delivery areas

Military addresses

Island territories

We reserve the right to decline shipments where delivery is not reasonably possible.

26. Risk of Loss

Risk of loss generally transfers to the customer upon confirmed delivery by the shipping carrier, subject to applicable consumer protection laws.

If damage occurs during transportation, please notify us promptly so we can assist with the claims process where appropriate.

27. Force Majeure

Shipping schedules may be affected by circumstances beyond our reasonable control, including but not limited to:

Floods

Earthquakes

Wildfires

Pandemics

Government restrictions

International conflicts

Transportation disruptions

Port congestion

Power outages

Cybersecurity incidents

Carrier strikes

Under such circumstances, delivery estimates may be extended without liability.

28. Shipping Policy Updates

MugNest.store reserves the right to modify this Shipping Policy at any time.

Changes may reflect:

Operational improvements

Legal requirements

Carrier updates

Business practices

Website enhancements

The latest version will always be available on our website with the updated revision date.

29. Customer Support

If you have any questions regarding shipping, delivery, tracking, customs, damaged packages, missing orders, or shipping estimates, please contact us.