Contact information
Last Updated: July 13, 2026
Welcome to MugNest.store.
At MugNest.store, we believe that exceptional customer service is just as important as the products we carefully curate. Inspired by the peaceful atmosphere of a Modern Japanese Café, our mission extends beyond offering beautifully crafted ceramic mugs and drinkware—we strive to create an enjoyable shopping experience built on trust, transparency, and genuine care.
Whether you have a question before placing an order, need assistance after delivery, or simply want to learn more about our collections, our customer support team is here to help. We value every customer and are committed to providing thoughtful, courteous, and timely assistance.
Our Commitment to Customer Care
Every interaction with our customers matters.
Our support team works diligently to ensure that your experience with MugNest.store is smooth from beginning to end. Whether you are purchasing your very first ceramic coffee mug or adding another handcrafted-inspired piece to your growing collection, we are dedicated to helping you every step of the way.
We understand that shopping online requires confidence. That is why we aim to communicate clearly, respond professionally, and resolve concerns fairly while maintaining the warm, welcoming spirit that defines our brand.
Customer Support
For any questions regarding our products or services, please feel free to contact us.
MugNest.store
803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada
Phone
(437) 772-1458
Topics We Can Help With
Our customer support team is available to assist with a wide variety of inquiries, including but not limited to:
Product information
Product recommendations
Order status
Shipping updates
Delivery questions
Tracking assistance
Return requests
Refund inquiries
Exchange requests
Damaged items
Replacement requests
Incorrect orders
Missing items
Payment questions
Discount code assistance
Gift purchases
Bulk orders
Seasonal collections
General website support
If your question relates to something not listed above, we still encourage you to contact us. We will gladly assist whenever possible.
Before You Contact Us
To help us provide the fastest possible service, please include as much information as you can.
When contacting us regarding an existing order, please include:
Your full name
Order number
Email address used during checkout
Product name
Description of your question
Photographs if your inquiry involves damaged or incorrect products
Providing complete information allows us to locate your order more quickly and reduces unnecessary delays.
Email Support
Email is the best way to reach our customer service team.
We carefully review every inquiry and aim to provide clear, helpful responses.
Common reasons customers contact us include:
Questions before purchasing
Shipping updates
Order modifications
Returns
Refund requests
Warranty-related questions
Product care advice
Gift recommendations
Please avoid sending multiple emails regarding the same issue within a short period, as doing so may delay response times by creating duplicate requests.
Telephone Support
If you prefer speaking with a member of our customer care team, you may contact us by phone.
Telephone
(437) 772-1458
Our representatives are committed to providing courteous and professional assistance whenever possible.
Depending on seasonal demand or public holidays, response times may occasionally vary.
Business Address
Our business mailing address is:
MugNest.store
803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada
Please note that this address is provided for official business correspondence.
Products should not be returned to this address unless you have first received written return instructions from our customer service team.
Unauthorized returns may experience delays or processing issues.
Order Support
If you have recently placed an order and require assistance, we are happy to help with:
Order confirmation
Shipping status
Tracking information
Delivery estimates
Address corrections (before shipment)
Order cancellation requests
Replacement requests
Please contact us as soon as possible if changes are needed, as orders move quickly through our fulfillment process.
Shipping Assistance
Questions about shipping are among the most common inquiries we receive.
Our support team can help explain:
Shipping estimates
Carrier tracking
International shipping
Delivery delays
Customs information
Lost package investigations
Damaged shipments
Multiple package deliveries
While we work closely with trusted logistics partners, some shipping timelines may depend on local carriers or customs authorities.
Product Questions
Not sure which mug best suits your coffee ritual?
Need help choosing between handcrafted stoneware and porcelain?
Looking for the perfect gift?
Our team is happy to answer questions about:
Product materials
Cup capacity
Dimensions
Color options
Seasonal collections
Gift recommendations
Care instructions
Suitable beverages
Microwave compatibility where applicable
Dishwasher recommendations where applicable
Our goal is to help you choose products that you'll truly enjoy using every day.
Returns and Refunds
If you would like to request a return or refund, please contact us before sending any product back.
Our team will guide you through each step of the return process.
Depending on the situation, we may request:
Order number
Photographs
Packaging images
Description of the issue
Additional information necessary to process your request fairly.
Damaged Products
Although we package ceramic products carefully, accidents during transportation may occasionally occur.
If your order arrives damaged:
Do not discard the packaging immediately.
Take several photographs showing:
The product
The damaged area
The shipping box
Protective materials
Shipping label
Then contact our customer support team.
Providing this information allows us to process replacement or refund requests much more efficiently.
Product Care Assistance
Many customers ask how to properly care for handcrafted ceramic drinkware.
We are happy to provide guidance regarding:
Cleaning recommendations
Storage
Temperature considerations
Daily use
General maintenance
Proper care helps preserve the appearance and longevity of ceramic products for years to come.
Wholesale and Business Inquiries
Businesses interested in larger purchases or special orders are welcome to contact us.
Depending on availability, we may be able to assist with:
Corporate gifts
Office coffee collections
Restaurant drinkware
Café supplies
Hospitality purchases
Seasonal gifting
Bulk purchasing
Please include estimated quantities and project details when contacting us.
Suggestions and Feedback
We always appreciate hearing from our customers.
Your feedback helps us improve:
Our products
Customer service
Website experience
Packaging
Shipping
Future collections
Shopping experience
Whether your experience was excellent or you believe improvements can be made, your opinion is valuable to us.
Website Assistance
If you experience technical issues while using MugNest.store, please let us know.
Examples include:
Checkout problems
Payment errors
Broken links
Display issues
Account questions
Coupon code problems
Product page errors
Our technical team will investigate and work toward resolving any confirmed issues.
Privacy
When you contact MugNest.store, any personal information you provide will be handled in accordance with our Privacy Policy and applicable privacy laws.
Information is used only as necessary to:
Respond to inquiries
Verify orders
Provide customer support
Improve our services
Meet legal obligations
We respect your privacy and are committed to protecting your personal information.
Response Times
We understand that timely communication is important.
While response times may vary depending on order volume and seasonal demand, our goal is to respond as quickly as reasonably possible.
More complex inquiries requiring coordination with shipping partners or suppliers may require additional review before a complete response can be provided.
We appreciate your patience and understanding.
Our Philosophy
At MugNest.store, we believe a simple ceramic mug can become part of life's most meaningful moments.
Morning coffee before a busy day.
Afternoon tea during quiet reflection.
Warm conversations shared with family.
Thoughtful gifts exchanged between friends.
Every product we offer is chosen with care, and every customer interaction is approached with the same attention to detail.
Inspired by the calm elegance of the Modern Japanese Café, we aim to create not only beautiful drinkware but also a welcoming shopping experience built on honesty, respect, and lasting trust.
Contact Us Anytime
If you have any questions before or after your purchase, we would be delighted to hear from you.
MugNest.store
803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada
Email: supprot@MugNest.store
Phone: (437) 772-1458
Thank you for choosing MugNest.store. We sincerely appreciate your trust and look forward to serving you with thoughtfully selected ceramic mugs, timeless craftsmanship, and customer care inspired by the warmth and simplicity of a peaceful coffee moment.