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Welcome to MugNest.

Thank you for visiting our store.

Whether you're searching for the perfect ceramic mug, looking for an update on your order, or simply have a question about one of our collections, we're always happy to hear from you. At MugNest, we believe that exceptional customer service should feel just as warm and welcoming as enjoying your favorite coffee in a peaceful café.

Inspired by the calm atmosphere of a Modern Japanese Café, we are committed to providing thoughtful support, honest communication, and a pleasant shopping experience from your first visit to long after your order arrives.

We're Here to Help

Our customer care team is available to assist with a wide variety of inquiries, including:

  • Product recommendations
  • Order status updates
  • Shipping and delivery questions
  • Tracking assistance
  • Return and refund requests
  • Exchange inquiries
  • Damaged or incorrect items
  • Product care guidance
  • Gift recommendations
  • Wholesale and partnership inquiries
  • General questions about our collections

No matter how big or small your question may be, we are always happy to help.

Contact Information

MugNest

Business Address

803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada

Email

supprot@MugNest.store

Phone

(437) 772-1458

Customer Support

Email is the fastest and most efficient way to reach us.

Whether you need assistance before placing an order or support after your purchase, our team carefully reviews every message and strives to provide clear, friendly, and helpful responses.

To help us assist you more quickly, please include your order number whenever your inquiry relates to an existing purchase.

Before Contacting Us

To ensure the quickest possible response, we recommend including the following information when contacting our support team:

  • Your full name
  • Your order number
  • The email address used during checkout
  • The product name
  • A detailed description of your question or concern
  • Photos of the item and packaging if your request involves damage or shipping issues

Providing complete information allows us to investigate your request more efficiently and offer the best possible solution.

Questions About Products

Choosing the right mug is a personal experience, and we're happy to help you find one that fits your style and daily routine.

Feel free to contact us if you'd like advice about:

  • Mug sizes and capacities
  • Ceramic materials
  • Stoneware collections
  • Handmade-inspired finishes
  • Coffee or tea suitability
  • Seasonal gift sets
  • Everyday drinkware
  • Care and maintenance

Our goal is to help you choose pieces you'll enjoy for years to come.

Order & Shipping Assistance

Need an update on your order?

Our support team can assist with:

  • Order confirmation
  • Shipping status
  • Tracking information
  • Delivery estimates
  • Address corrections before shipment
  • Missing packages
  • Delivery delays
  • Multiple shipments

If your package has already shipped, we'll gladly help you track its progress and work with the shipping carrier whenever necessary.

Returns & Refunds

If you wish to request a return, replacement, or refund, please contact us before sending any item back.

Our team will guide you through each step of the process and explain the appropriate return instructions.

For damaged or incorrect items, please include clear photographs showing:

  • The product
  • The packaging
  • Any visible damage
  • The shipping label when possible

This helps us process your request more quickly and accurately.

Business & Wholesale Inquiries

Interested in purchasing larger quantities for your business or organization?

We welcome inquiries regarding:

  • Corporate gifts
  • Café and restaurant drinkware
  • Office coffee collections
  • Boutique retail partnerships
  • Hospitality projects
  • Seasonal gifting
  • Special events

Please include as much detail as possible about your project so our team can provide the most suitable recommendations.

Our Promise

At MugNest, customer service is built on the same values that inspire our collections—simplicity, sincerity, and attention to detail.

We understand that every order represents more than just a purchase. It may be a gift for someone special, a new favorite mug for your morning coffee, or a thoughtful addition to your home.

That's why we are committed to treating every customer with care, respect, and professionalism.

Thank You

Thank you for choosing MugNest.

We truly appreciate your trust in our brand and are grateful to be part of your daily coffee and tea rituals. Every message, suggestion, and order helps us continue improving and growing our collection.

If you have any questions, we're only a message away.

We look forward to serving you and helping you discover timeless ceramic drinkware that brings warmth, comfort, and quiet beauty into everyday life.

MugNest
803 Rue Saint-Timothée
Montréal, QC H2L 5C7
Canada

Email: supprot@MugNest.store

Phone: (437) 772-1458

We look forward to hearing from you.

Contact